Keep your customers happy without hiring more staff. NearAssistant provides human Customer Support Virtual Assistants who handle emails, calls, chat messages, social media, order updates, and basic technical questions — all in your brand’s voice.
A Customer Support Assistant VA is a remote professional who helps your customers across email, chat, and phone. They answer questions, solve problems, update orders, and escalate issues when needed.
Answer questions, resolve problems, and keep your customers happy.
Take calls and reply to emails in your brand’s tone. Ensure no messages are missed.
Manage website chats and tickets. Track, prioritize, and resolve requests efficiently.
Update customers on orders, handle returns or refunds, and provide shipping info.
Guide customers through basic setup or troubleshooting. Escalate complex issues when necessary.
Tell us your support needs.
We assign a VA trained in your brand and workflow.
Our VA handles customer messages, calls, and chat
See updates on completed tasks and customer satisfaction. Adjust hours if needed.
Email, phone, live chat, and social media messages.
Yes, all assistants work under NDA and secure systems.
Yes — the plan grows as your business grows.
Most clients are live within 48 hours.
Hire a human Customer Support Assistant VA to manage emails, calls, chats, order tracking, and basic technical help — keeping customers happy and your team free.
Our clients’ stories show the real impact we’ve made. From helping them save time to boosting their productivity, their stories show the great experiences they’ve had, and we’re so happy to see them succeed. Take a look at what they have to say and see how we can help your business, too!