Keep your customers happy without hiring more staff. NearAssistant provides human Customer Support Virtual Assistants who handle emails, calls, chat messages, social media, order updates, and basic technical questions — all in your brand’s voice.
A Healthcare & Medical VA is a human assistant trained to help your clinic, hospital, or medical office. They can:
They adapt to your EHR, telehealth, and portal systems, learning your workflow and following your guidelines.
Draft and organize notes for patient visits quickly and accurately.
Respond to messages via portal, SMS, or chat. Escalate complex issues to your team.
Track prescriptions, labs, and referrals. Send reminders and update records.
Flag missing codes, check documentation, and support billing accuracy.
Prepare clear instructions, follow-up schedules, and medication reminders for patients.
Identify the tasks your VA should handle.
Teach templates, workflows, and communication rules.
Assign tasks and let your VA manage messaging, documentation, and follow-ups.
Review work, give feedback, and refine processes.
Yes — after training, they draft and organize notes according to your templates.
Yes — communication follows your protocols, and urgent issues are escalated.
Yes — with training, a VA can adapt to different clinical areas.
Most VAs are ready within 48 hours of training and onboarding.
Hire a Virtual Medical Assistant VA to support documentation, patient communication, follow-ups, and basic coding — trained to follow your clinic’s workflow.
Our clients’ stories show the real impact we’ve made. From helping them save time to boosting their productivity, their stories show the great experiences they’ve had, and we’re so happy to see them succeed. Take a look at what they have to say and see how we can help your business, too!