At NearAssistant, our Technical & IT Support Assistant manages support tickets, solves IT problems, and helps your team work without interruptions.
A Technical & IT Support Assistant helps with daily IT tasks, like fixing tickets, troubleshooting software, and supporting employees. However, we work with tools like Zendesk, Jira, ServiceNow, Microsoft 365, Slack, and SharePoint to make sure everything runs smoothly.
Organize, prioritize, and resolve IT tickets quickly.
Find solutions from guides, FAQs, and manuals fast.
Fix common issues like network errors, VPN problems, and printer or software issues.
Monitor systems and alert the team about issues early.
Automate tasks like password resets, license renewals, and updates.
Help employees with software setup, instructions, and IT guidance.
We review your IT needs and challenges.
Connect your assistant to your systems and tools.
Tickets and IT tasks are handled efficiently.
Track performance and improve workflow over time.
Trained assistants and AI tools work together to support your systems.
Ticketing systems, knowledge bases, monitoring platforms, and chat tools.
Yes — upgrade, downgrade, or pause anytime.
Yes — NDAs, encryption, and secure access protect your information.
Let a Technical & IT Support Assistant handle tickets, troubleshooting, and IT support, so your team can stay productive.
Our clients’ stories show the real impact we’ve made. From helping them save time to boosting their productivity, their stories show the great experiences they’ve had, and we’re so happy to see them succeed. Take a look at what they have to say and see how we can help your business, too!