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Step 1
Discovery
Our client success manager learns about your portfolio, call activity, current tools and support gaps. We discuss the coverage schedule, expected workload and tasks you want agents to handle.
Dedicated Support with Hourly Pricing
Choose the hours and responsibilities your operation needs. We prepare the team around your workflow and provide a custom quote before you commit.
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Step 2
Scope and Quote
We agree on the staffing arrangement, service hours, responsibilities, escalation contacts and reporting process. You receive an hourly quote with the minimum commitment and billing terms clearly stated.
Assigned agents work exclusively on your business during your booked hours. The staffing plan accounts for the workload and coverage you need.
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Step 3
Free Onboarding Training
We provide two weeks of client-specific onboarding training at no charge. Your team supplies SOPs, facility information, approved rates and offers, escalation rules and access to the required tools.
During this period, we prepare agents for your workflows and confirm how calls, records, follow-ups and reports will be handled.
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Step 4
Launch and Review
Support begins once training is complete and the agreed access and staffing are ready. We target launch after the two-week training period; your start date is confirmed during onboarding.
Shift summaries keep you informed of day-to-day activity. Weekly performance reviews help identify questions, training needs and workflow adjustments.
A Quote Based on Your Coverage Requirements
We bill hourly for the agreed staffing and service schedule. Your quote reflects the hours, workload and responsibilities discussed during discovery. A minimum commitment applies.
Two weeks of onboarding training are free. Required software subscriptions, phone systems and other client tools are provided and paid for by your business.
We confirm the hourly billing unit, minimum hours and payment terms in your proposal so you can assess the cost before starting.
Let’s Plan Your Coverage
Bring your facility count, preferred hours and the tasks you need help with. We’ll work through the next steps together.